Checklist for Online Appointments

Ahead of your online consultation we encourage you to read through this checklist to ensure that your appointment is of the highest quality possible.

Before the appointment

• Check your technology
  • Do you have good Internet access?
  • Is your device charged?

• Prepare your environment
  • Is there a quiet, private space for you to use? Your privacy is important
  • Minimise disruptions (phone on silent, notifications off)
  • Check you have good lighting and your face can be seen easily; try sitting in front of a window
  • Think about the camera angle; we want to see your whole face. Do you need something to prop up your device? Ideally the camera would be at your eye level or slightly higher
  • Think about what is behind you – is there anything you do not want your Clinician to see (e.g. washing hanging in the background)

• Prepare for your appointment
  • Get a drink, Go to the toilet
  • Set an Agenda – what do you want to cover today?

A few other tips

• Avoid the temptation to answer the door or do other tasks during your time with us
• Imagine you are actually sitting in the room with your Clinician

If the connection freezes

• First turn off the video, that may reduce the bandwidth and you can talk to us as if by phone
• If that fails and the screen is fully frozen, your Clinican will phone you directly
• If 5 minutes pass and you have not heard from your Clinican call us on 6381 0071