Client Relationship Officer

Do you thrive on supporting others and have a natural talent for keeping everything organised in a busy, client-centred environment?

Are you known for your steady focus, reliability, and ability to adapt?

Are you someone who takes pride in getting things right the first time and enjoys making a positive difference?

What Makes This Role Special:
– Meaningful Impact: In this role, you’ll be a key point of contact for clients, handling each interaction with empathy, consistency, and professionalism. Your care and attention will directly shape each client’s experience and well-being.

– Supportive Team Culture: Collaboration, accountability, and teamwork are at our core. We encourage our team to take ownership of their role with integrity, always aiming to support each other and our clients.

– Room for Growth: We believe in continuous learning. Expect opportunities to develop your skills and advance within a team that values your initiative and dedication.

– Balanced Work-Life: We understand the importance of personal well-being. You’ll enjoy a flexible schedule, including our wellness program, so you can achieve work-life integration.

About the Role
As our Client Relationship Officer, you will work 4-5 days per week, with two evenings up to 7:30 pm, at both our Stirling and Booragoon clinics. This role calls for someone skilled in multitasking and dedicated to delivering accurate, efficient client support.

Key Responsibilities:
– Manage appointments and schedules, ensuring accurate and timely responses, whether in person or over the phone.
– Record and update client information, maintaining data accuracy and thoroughness in all records.
– Process payments, invoices, and insurance claims with precision and respect for timelines.
– Create a welcoming atmosphere, offering clients a positive, supportive experience from the moment they arrive.
– Handle multiple priorities with ease, providing exceptional service to both clients and team members.

Qualities for Success
Our ideal candidate is someone who:
– Takes Pride in Precision: With a steady, detail-focused approach, you’re naturally organized, bringing a structured mindset to your tasks, and handling every detail thoroughly and efficiently.
– Acts with Quiet Confidence: Humble and unassuming, you listen carefully, ask questions when needed, and tackle challenges thoughtfully. You know your strengths but always look to learn and grow.
– Is Driven by Integrity and Care: You approach every responsibility with accountability, giving each client and task your full attention. You value a role where you can see the positive impact of your work.
– Works Efficiently and Thoughtfully: You have an innate ability to work quickly and accurately without compromising quality. You think on your feet, adapt easily to changes, and take initiative to support clients and team members alike.
– Brings Genuine Warmth to Client Interactions: Friendly, professional, and resilient, you’re able to connect with clients and handle their stories with empathy, without feeling overwhelmed.
– Embraces Technology: Tech-savvy and quick to learn new tools, you’re comfortable using technology to create smooth, efficient client interactions and to keep things running seamlessly.