Covid-19 and Prosper Health Collective

As the number of coronavirus cases rise across Australia, the level of anxiety within the community is increasing.

Feelings of worry and unease can be expected following a stressful event, such as the recent declaration of a global pandemic, however, it is important that we learn to manage our stress before it turns to more severe anxiety and panic.

This information sheet provided by the APS outlines some useful strategies which can help both adults and children cope with the stress or anxiety experienced as a result of the coronavirus outbreak.

What are we doing at Prosper Health Collective?

As you know, the health of our clients, our team and the community are first and foremost our focus, both mental AND physical as we know these to be closely linked.

As per the requirements from the Department of Health, all team members who have been to China, Iran or the Republic of Korea are excluded from returning to work for 14 days from the date they left that country. This is also the case for team members who have been in contact with a confirmed case or who are having pre-cautionary testing (please note that at this time, we have NO team members in any of the above categories). Generally, any team member who is feeling unwell or showing signs or symptoms of being unwell, will remain at home.

What can you do?
We request you follow the guidelines and recommendations set by the Department of Health and self-exclude if you have been to any of the countries with exclusion periods or have been in contact with someone with confirmed or suspected COVID-19. We also ask that you not attend the practice when you are unwell regardless of whether you think this may be COVID-19 or a cold or flu.

Please make sure you are practicing excellent hygiene as hand washing and containment of bodily fluids continue to be the best defence against the spread of cold, flus and COVID-19.

Cancellations
While Prosper Health Collective does have (and enforce) our late notice policy, if you cancel outside of the 48 hour period or cancel due to sickness, there will be no fee charged. We do however, request you provide us with as much notice as possible as we have a lengthy list of people waiting for appointments.

If you do wish to keep your appointment and would like to instead complete a video session with your clinician, please feel free to contact the practice and we will be more than happy to arrange this for you. Please provide at least 24 hours notice for this where possible so we can set up the online session.

At this time, Medicare rebates for video sessions are only available for people who are:

• diagnosed with COVID-19 and must remain in isolation
• people who have been ordered to remain in home isolation
• people who are highly susceptible to the illness and must remain at home (e.g. people over 70, pregnant women, people with chronic health conditions)

You can see us via a video session if you do not fit the above category but you would have to pay privately for this service and not seek a rebate. Of course, telehealth is still available to people who live in remote areas under Medicare. Those with NDIS may also be able to use funds to access video sessions.

We will continue to keep you updated if there are any changes or concerns, however if you have any difficulties at all, please do not hesitate to contact us on 6381 0071