Prosper Health Collective is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to information collected through our website and in the course of providing psychological and allied health services.
Personal information we collect
We may collect personal information including, but not limited to:
name, date of birth, address, email address, and phone number
Medicare details, private health fund information, and referral details
billing and payment information
information provided through website contact forms, online bookings, or email enquiries
In the course of providing services, we also collect sensitive information, including health information, which is necessary for assessment, diagnosis, and treatment.
How we collect information
Personal information may be collected when you:
contact us via our website, phone, or email
complete online forms or booking requests
attend appointments in person or via telehealth
communicate with our practitioners or administrative team
subscribe to newsletters or educational materials
Where reasonable and practicable, information is collected directly from you. In some circumstances, we may collect information from third parties such as referrers, schools, other health professionals, or family members, with your consent or as permitted by law.
Purpose of collection
We collect personal and health information for the primary purpose of:
providing psychological and allied health services
managing appointments, billing, and administrative processes
communicating with you about your care or enquiries
meeting legal, ethical, and professional obligations
We may also use non-identifying information to improve our services and website.
Use and disclosure of information
Your personal and health information is used and disclosed only for purposes related to your care or as otherwise permitted or required by law.
Information may be disclosed to:
treating practitioners within Prosper Health Collective
administrative staff for practice management purposes
referrers or other health professionals involved in your care (with consent)
Medicare, private health insurers, or funding bodies
service providers who support our practice systems (e.g. secure practice management or telehealth platforms), under confidentiality obligations
We do not sell or trade personal information.
Direct marketing and communications
We may send newsletters, updates, or educational information to individuals who have opted in to receive such communications. You may unsubscribe at any time using the provided link or by contacting us directly.
Client health information is not used for marketing purposes.
Storage and security
We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information is stored securely using a combination of physical, electronic, and administrative safeguards. Access to personal information is restricted to authorised staff and practitioners as required for their role.
Website, cookies, and analytics
Our website may use cookies and third-party analytics tools to improve user experience and understand website traffic. Cookies do not identify you personally.
You may adjust your browser settings to refuse cookies; however, this may affect website functionality.
Access and correction
You have the right to request access to personal information we hold about you and to request correction if the information is inaccurate, incomplete, or out of date.
Requests for access or correction should be made in writing. We may require verification of identity before processing a request.
Retention of information
Personal and health information is retained in accordance with legal, professional, and regulatory requirements. When information is no longer required, it is securely destroyed or de-identified.
Overseas disclosure
We take reasonable steps to ensure that personal information is not disclosed overseas unless required for service delivery and permitted by law, and appropriate safeguards are in place.
Privacy complaints
If you have a concern about how your personal information has been handled, please contact us so we can attempt to resolve the issue promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
Changes to this policy
This Privacy Policy may be updated from time to time. The current version will always be available on our website.
Contact
For questions, requests, or concerns about this Privacy Policy, please contact:
Prosper Health Collective
Email: info@prosperhealthcollective.com.au
Phone: (08) 6381 0071