Telehealth Services

Convenient, easy to access support when it not easy to get to our office

Telehealth or Online Psychology Services provide an alternative method for clients to access our services. We recognise that it is not always easy to get to appointments. Telehealth services may help reduce some of the stress of getting the help you need.

Who is it for? 

Telehealth is suitable for anyone seeking counselling and psychological services.

It may be ideally suited to:

  • People living in rural and remote areas
  • FIFO workers
  • Carers and parents who need to stay at home
  • Time poor people who just can’t fit it all in

Most psychological conditions can be supported through online therapy.

How does it work?

Your Telehealth appointment will be conducted just like a face-to-face session – you will be able to see, hear and interact with your psychologist ‘virtually’ for the length of the session. All our online psychologists currently see a mixture of both face-to-face and online clients.

Watch the video below to find out more about how an online appointment works and how you can best prepare yourself for an online appointment.

What do you need to access Telehealth?

A computer or iPad with a stable internet connection is all that is required. You could also access via your mobile phone via WiFi. It is not recommended you use your phone without WiFi as you may use a lot of data.

We utilise Zoom to conduct our online sessions as it is more safe and secure than other services like Skype and Facetime. Your confidentiality is important to us.

It is important that you have a private space for your session. We recommend you treat the appointment as if you were actually in our office.


Can I access rebates? 

People living in rural and remote areas of Australia may be eligible for a Medicare rebate with a valid referral from their GP. You must live in areas 4 through 7 of the MMM to access services. Please see the MMM website to check your eligibility or contact us and we can let you know. Additional information may be found in our Telehealth Medicare Fact Sheet.

Private health may provide rebates. Please contact your provider to determine eligibility.

Clients without a rebateable referral will be required to pay our full fee.

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